Refund & Cancellation Policy

I want you to be happy with what you buy. Here’s how refunds work.

Requests

• Requesting a package costs nothing. You’re only charged if I approve your request and you pay the payment link.

One-time packages

• Before I start work: full refund, no questions asked.
• After I’ve started, before first delivery: 50% refund.
• After delivery: no refund, but you have the revisions included in your package. If I haven’t delivered what was listed, tell me and I’ll fix it or refund you.
• Reputation Audits: refundable only before I start the research. Your audit fee is credited toward any package you buy within 30 days.

Monthly plans

• Cancel any time from thegoodlookup.com/manage or by emailing hello@thegoodlookup.com.
• Cancelling stops future charges. The current month’s work is completed and the plan ends at the end of the paid period.
• Partial months aren’t refunded. If you cancel within 3 business days of your first charge and before work begins, I’ll refund that first month in full.

Strategy sessions

Reschedule or cancel up to 24 hours before for a full refund. Less than 24 hours or a no-show isn’t refunded, but I’ll offer one reschedule.

How to request a refund

Email hello@thegoodlookup.com with your name and the service. Approved refunds go back to your original payment method through Stripe and usually appear within 5–10 business days.